By using our website (www.coyco.com.au) or engaging COYCO Pty Ltd (“COYCO”, “we”, “us”, “our”) for any services, you accept this Privacy Policy. If you do not agree, please do not use the website or request services.
COYCO Pty Ltd (referred to as “COYCO,” “we,” “us,” or “our”) is committed to protecting the privacy of your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and manage your personal information.
We collect information that is reasonably necessary for us to provide our electrical, air conditioning, solar, and heating services.
We may collect the following types of information:
Contact & Identity Data: Your name, email address, phone numbers, and residential/installation address.
Financial Data: Information related to payments, deposits, and invoicing (we do not store full credit card details).
Technical Data: Information about your home, electrical systems, and specific product requirements (e.g., roof type, meter box location, existing wiring).
We collect information primarily from you when you:
Contact us via phone, email, or our website inquiry forms.
Request a quote or book an appointment.
Engage us to provide services or installations.
Are referred to us by a third-party partner (e.g., a builder or supplier).
We collect data related to your use of our website to improve functionality and user experience.
Cookies: Our website uses cookies and similar tracking technologies (including Google Analytics) to monitor website traffic, collect non-identifiable demographic data, and enhance navigation. By using our website, you consent to the use of cookies.
Technical Data: We log your IP address, browser type, pages visited, and time spent on the site. This data is used for anonymous statistical analysis.
We use your personal information only for the purposes for which it was collected, including:
Providing you with quotes, fulfilling service requests, and managing installations.
Invoicing and payment processing.
Warranty registration with manufacturers (e.g., for solar panels or air conditioning units).
Complying with legal and regulatory obligations (e.g., providing Certificates of Compliance to Western Australian regulators).
Directly communicating with you about your appointment or service history.
We will not sell or rent your personal information to third parties. We may disclose your information to:
Our employees and subcontractors to perform the necessary services.
Third-party suppliers or manufacturers for warranty purposes.
Regulators, government bodies, or law enforcement agencies when required by law.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal data is stored on secure, access-controlled systems. We destroy or de-identify information when it is no longer required for its original purpose.
You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or out-of-date.
To make an access or correction request, please contact us using the details below. We may need to verify your identity before processing your request.
If you have any questions about this Privacy Policy, wish to access your personal information, or have a privacy complaint, please contact us using our contact form or any method below:
